Do we all have "customers", or are customers purely a commercial concept, ie those people and organisations that "buy" from us? Read More »
Do we all have "customers", or are customers purely a commercial concept, ie those people and organisations that "buy" from us?
New video channel - custconnectaus Read More »
New video channel - custconnectaus
Not when you buy the product! Read More »
Not when you buy the product!
A great experience can last a lifetime Read More »
A great experience can last a lifetime
What makes for a good service experience? Read More »
What makes for a good service experience?
AAMI gets it right Read More »
AAMI gets it right
The joys (or otherwise) of phone menu systems Read More »
The joys (or otherwise) of phone menu systems
From product delight to service misery at Kawasaki. Submitted by R. Smith. Read More »
From product delight to service misery at Kawasaki. Submitted by R. Smith.
Bigpondmusic - their automated service system makes for lazy service Read More »
Bigpondmusic - their automated service system makes for lazy service
Hornee Jeans - great customer experience Read More »
Hornee Jeans - great customer experience
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