What We Do

We help organisations to drive business performance by building stronger, more valuable relationships with their customers. To do this we focus on three areas:


 1. Customer & Stakeholder Strategy

  • Who are our most important stakeholders?
  • How can we develop effective customer strategies for engagement, retention and customer share?
  • What value propositions will resonate with our customers?

2. Customer Value Management

  • What does "value" look like for each segment or customer group?
  • What skills do we need to deliver on our value proposition?
  • Do we have the right systems and information?

3. Customer Performance Measures

  • How do we measure and improve customer retention and loyalty?
  • What is lifetime value and how can we calculate it?
  • Can we connect employees & customers to our performance?
Copyright 2012 Customer Connect Australia Pty Ltd. ABN 33104850795