Customer Connect Australia was founded in 2003 with the express aim of helping clients generate greater value from the relationships they have with their clients in a way that is mutually beneficial for their respective customers.

The principles and methods we’ve developed over the past 9 years can adapt to any customer ‘type’ to drive performance - be they donors, employees, partners, members, alumni, consumers or other businesses.

In each of these relationships we have found one thing to be true across all customer ‘types’ - people want to be treated with respect, to be valued and to be rewarded for their loyalty. So that’s what we do.

We work with commercial and not-for-profit organisations alike - equally comfortable working with charities, and universities as with financial services firms and telecommunications providers. Whatever the organisation, there are always a wide range of stakeholders with a wide range of needs, but the universal truth is that relationships with all of these stakeholders are best served by adopting a customer mindset.

We believe in getting results, not just writing reports that sit on the shelf. Our normal engagement involves some strategy work, quickly moving into enabling the client organisation to improve customer competencies, value creation and ultimately customer outcomes. We rely heavily on knowledge transfer through inclusive consulting practices such as workshops to not only deliver results but also enable the client to develop customer competencies in-house.